Accessibility & Inclusive Hospitality:

Creating meaningful experiences where everyone feels welcome. 
At Tabacón Thermal Resort & Spa, we believe that true hospitality begins with empathy. Beyond infrastructure or guidelines, our mission is to welcome every guest with warmth, respect, and genuine care. We strive to ensure that all individuals—regardless of mobility, physical condition, age, or sensory needs—can fully experience the beauty of the rainforest, our natural thermal springs, and Tabacón’s approach to wellness. 

This commitment shapes the way we design our spaces and services, ensuring comfort, safety, and independence throughout the resort. 

  • Accesible Infraestructure 
  • Accessible Guest Rooms 

Our accessible rooms are designed to offer comfort and ease of movement, with spacious layouts, adapted bathrooms, and thoughtful design details.

Accessible accommodations include: 

  • Orchid Rooms: 101, 109, 201, 210, 417 
  • Two Bedroom Arenal Suites: all located on the ground floor 
  • Rainforest Rooms: ground-floor units 

Each offers: 

  • Wide hallways and maneuvering space 
  • Walk-in showers 
  • Furniture placement that supports wheelchair mobility
  • Safe and intuitive layout for guests with reduced mobility

Hotel Public Areas 

The resort’s common areas are designed to be fully navigable and welcoming: 

  • Wide, well-lit walkways 
  • Non-slip flooring 
  • Step-free access to the lobby, reception, gardens, and primary paths 
  • Ramps with recommended incline and handrails where needed 

These features ensure guests can explore the property comfortably and independently while staying immersed in the natural surroundings.

Thermal Resort Accessibility

Thermal Pools

Our goal is for every guest to enjoy the healing warmth of Tabacón’s natural springs. Recent enhancements include:

  • A renovated wheelchair-accessible ramp into the main thermal pool 
  • Access all the way to the swim-up wet bar 
  • Upgraded handrails at pool entrances 
  • Volcanic stone flooring designed to maximize grip and reduce slipping 

Locker Rooms & Showers

The locker and shower facilities at the Thermal Resort include: 

  • Ramped access with handrails 
  • Accessible bathrooms and changing areas 
  • Adequate space for wheelchair maneuvering 
  • Accessible towel service stations

Public Areas – Thermal Resort

Guests can independently navigate:

  • Thermal pathways 
  • Gardens 
  • Pool decks 
  • Routes to restaurants and bars

All featuring wide corridors, non-slip surfaces, lighting, and ramps where needed.

Restaurants & Bars

All dining venues at Tabacón are designed with accessibility in mind:

  • Step-free entrances 
  • Ramps at both restaurants (Ave and Tucanes) 
  • Accessible restrooms 
  • Flexible seating arrangements to accommodate mobility devices 

Whether enjoying breakfast among the gardens or dinner by the volcano, every guest has equitable access.

The Spa

The Spa features open, tranquil spaces where accessibility meets the serenity of the rainforest: 

  • Wide paths with proper lighting 
  • Handrails where needed 
  • Open-air bungalows with ramp access for wheelchair users

Treatments can be adapted to support comfort and ease of movement.

Support Products Available

To ensure every guest can enjoy a seamless experience, the resort offers: 

  • Manual wheelchairs 
  • Specialized wheelchair for stairs and water entry 
  • Canes 
  • Shower stools 
  • Additional support items upon request