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Resort Policies

Terms and Conditions

  • Check in time: 3:00 pm.
  • Check out time: 12 noon. Extra charge for late check out.
  • Rates are subject to change without notice.
  • Our hotel guests receive complimentary access to the thermal experience during their stay as well as access to Shangri-La Gardens for guests 18+. Hotel guests access to the hot springs resort from 8:00 a.m. to 10:00 p.m. Saving US$60 per person per day.
  • Complimentary Wi-Fi internet and valet parking.
  • Our thermal springs are located in a completely natural setting, that’s why wearing water shoes is strongly recommended.
  • Hotel Taxes:

13 % sales tax is applicable to all services.

10% service charge is applicable only to food and beverage services that are provide in point of sales (POS).


Reservation Policies

  • Tabacon Thermal Resort & Spa guarantees written confirmations only.
  • Upon confirmation, your credit card will be charged in the amount of the first night stay as guarantee deposit, the rest of the nights will be charged at check in time.
  • Cancellations or modifications must be sent in writing; they cannot be processed through the website or over the telephone. In case of modifications, please note that the rate will be subject to the published rates for the new traveling dates.
  • It is a requirement to present a passport, identity card or residency card of each guest at the check in time, check in process cannot be made without this document. (Driver license is not permitted).
  • According to the Law 9028 Smoke Free Environment of Costa Rica effective March 2012; smoking in all public places be it indoors or outdoors is strictly prohibited. This legislation includes the hotel, resort and spa area.
  • Tabacon Thermal Resort & Spa does not contact our clients using email accounts other than our domain, nor do we ask for advance payments or reservations made through a third party’s bank accounts.
  • Pet Policy: Pets are not allowed.
  • Please be aware that special policies are applicable for packages and promotions.
  • Please be aware that special reservation, cancellations and guarantee policies are applicable for packages, please check each package for your reference.

Cancellation Policies

  • Anticipated departures will be penalized with the first night stay.
  • Cancellations must be sent in writing.
  • Any cancellation made at 15 days prior to arrival will not have penalty.
  • Any cancellation made at 14 days prior to arrival will have a penalty of the first night deposit per room.
  • Cancellation of reservations for Easter Week, Christmas or New Year’s (From December 18th to January 08th) made less than 90 days prior to arrival will incur a 100% penalty.
  • NO SHOWS will be charged as follows:

For 2 or 3 nights stays: 1-night penalty per room.

For 4 or more nights stays: 2-night penalty per room.


Children Policies

  • Children from 0 to 5 years old, free of charge sharing the room with two adults.
  • Children from 6 to 11 years old, pay the children rate sharing the room with two adults.
  • 12 years old and up, they pay regular adult fee.

Code of Conduct

The sexual exploitation of children and young adults for personal or business profit is a felony in Costa Rica punishable with jail time.