Terms & Conditions

Wellness Package Terms & Conditions

  • Regular Season: From May 1st to August 26th, 2025, and from November 1st to December 17th, 2025.
  • Low Season: From August 27th to October 31st, 2025.
  • Confirmation of the services will be subject to availability at the moment of receiving your formal request.
  • This package is valid for new reservations only and is subject to availability.
  • Prices are based on double occupancy and include related taxes.
  • Prices are subject to change without notice.
  • If more than two guests are staying in one room, inclusions for additional guests are available at an extra charge.
  • Extra child (ages 8 to 11): Includes meals, cooking class, hike, and sustainable activity. Does not include spa treatment or yoga session.
  • Rainforest Room and Honeymoon Suites: Adults only (18+).
  • Maximum occupancy for Orchid room and Tabacón Suites: 2 adults + 2 children (11 years or younger) or 3 adults + 1 child (11 years or younger).
  • Meals include: one starter, one main course, one dessert, and a non-alcoholic beverage per person.
  • Yoga session: The service will be available on the second day of the stay, excluding the arrival and departure dates.
  • Spa Treatment & Tour Service: Reservations are required in advance and are subject to availability.
  • Unused services are not refundable, transferable, or changeable for any other services.
  • Offers are not valid in conjunction with any other promotion or contract and do not apply to groups.

Payment Policies

  • 45 days prior arrival, 100% of the total package must be prepaid.

Cancellation Policies

  • Cancellations made 90 days before the arrival date will not incur any cancellation fees.
  • Cancellations made 89 to 45 days prior to the arrival will incur a 50% penalty of the total amount of the reservation.
  • Cancellations made 44 days prior to the arrival will incur a 100% penalty.
  • No-shows are non-refundable. Early departures are non-refundable.

Hot Springs Inmmersion Package Terms & Conditions

  • Regular Season: From May 1st to August 26th, 2025, and from November 1st to December 17th, 2025.
  • Low Season: From August 27th to October 31st, 2025.
  • Prices are subject to change without prior notice.
  • This package is valid for new reservations only and is subject to availability.
  • Rates are based on double occupancy and include all applicable taxes.
  • Additional guests may be added according to the room’s maximum capacity, subject to an extra charge.
  • Maximum occupancy per room type:Orchid Room and Tabacón Suites: 2 adults + 2 children (11 years or younger) or 3 adults + 1 child (11 years or younger).
  • Rainforest Room and Honeymoon Suites: Exclusively for adults over 18 years of age.
  • Extra child (ages 8 to 11) includes meals, coffee tasting, and guided hike. Does not include spa treatment or yoga session.
  • Spa treatments are available only for guests aged 16 and older.
  • Meals include one starter, one main course, one dessert, and one non-alcoholic beverage per person.
  • Spa treatment must be booked in advance and is subject to availability. Available options: emotional massage, back massage with cupping, body treatment (scrub + wrap), Shirodhara, Ayurvedic head and face massage, gel manicure, or gel pedicure.
  • The yoga session is available on the second day of stay, excluding arrival and departure dates, and is subject to availability.
  • Guided tour requires advance reservation and is subject to availability.
  • Unused services are non-refundable, non-transferable, and cannot be exchanged for other services.
  • Offers are not valid in combination with other promotions or contracts and do not apply to groups.
  • No refunds will be issued for unused services.

Payment Policies

  • 45 days prior arrival, 100% of the total package must be prepaid.

Cancellation Policies

  • Cancellations made 90 days before the arrival date will not incur any cancellation fees.
  • Cancellations made 89 to 45 days prior to the arrival will incur a 50% penalty of the total amount of the reservation.
  • Cancellations made 44 days prior to the arrival will incur a 100% penalty.
  • No-shows are non-refundable. Early departures are non-refundable.